Without trackable services, we cannot guarantee that we will receive your returned item. If you are return shipping an item valued at $75 or more, we advise using a trackable shipping service or purchasing shipping insurance to minimize risk. If you receive a refund, the cost of return shipping may be deducted. Please contact us for eligibility and a return shipping label: costs are non-refundable. If the item is damaged due to shipping, we may cover return shipping. You are responsible for paying the shipping costs for returning your item. To return your product, please mail it to: Please email photographs of the damaged package and its contents to: Gift cards are non-refundable.ĭo not send your purchase back to the manufacturer. Save all packaging materials, in addition to the product and shipping box, as the postal service may want to inspect the package. We will contact the shipping carrier to initiate a claim for you. Please contact us immediately if a product has arrived damaged.We can also use the e-mail or phone number associated with the order to locate it in our system. This can be the order number or the original invoice that came with the item. All returns require a receipt or proof of purchase.To be eligible for a refund or exchange, the item must be unused, unopened and in its original packaging, and in the same condition that you received it.All items are eligible for a return for up to 30 days from the delivery date.Once we get the item back, we will ship a replacement or issue a full refund. If there is no need for a claim, we will issue a prepaid return label to return the item. If this is an expensive item, we may have to open a claim with the shipper and will need buyer cooperation (and keeping the item/box/packaging). If an item arrives damaged, we will need photos showing the damage. World of Nintendo / Super Mario / Mario KartĮligibility for a Return (Refund or Exchange).

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